FREQUENTLY ASKED QUESTIONS
Where is my order?
All orders are processed and shipped out by 5pm (GMT) Monday through Friday. Orders received after 12pm (GMT) will be processed the next business day. All shipping times are estimates provided to us by our shipping partners. Weather or missed delivery attempts can often be a factor in delayed shipments. Also international shipments can often be delayed due to high variance with each country’s customs processing. To track your package, please enter your tracking number on SingPost website to track your shipment (https://www.singpost.com/track-items).
Can I cancel my order?
Orders are processed and sent to our fulfillment center within 20 minutes of the order being completed. We can cancel an order at no charge if we are notified within 20 minutes. Please call us at 925-820-4300 between 11am-6pm Greenwich Mean Time for immediate assistance. Orders cannot be cancelled after this 20 minute window. Preorders and special orders cannot be cancelled as the funds have already been sent to the manufacturer to secure your watch.
Are the watches you sell 100% authentic?
Yes, TimeinMotion.com is an Authorized Dealer of ALL the brands/watches we carry and they all come with full manufacturer warranties that are honoured internationally. All of our watches sold are 100% Authentic Guaranteed, brand new, unworn and come in the original manufacturer packaging.
My first transactions were declined. Why are there multiple charges showing on my credit card account?
What you are seeing are temporary authorizations from your bank for the declined attempt and your financial institution should correct these within a few days as we have not and can’t process them. Please note that your credit card may be pre-authorized to verify funds are available. A pre-authorization is a temporary hold to verify that funds are available when you place an order. If your transaction is unsuccessful your credit card may be authorized, but that does not mean that it has been charged. It is not necessary to contact customer service to remove a pre-authorization, if you need assistance removing a pre-authorization from your credit card transaction history, please contact your bank or financial institution.
My battery died within 30 days of receiving the watch, what do I do?
Most watch batteries can last over 2 years from when they’re first put into the watch. If the watch stops functioning, this is most likely due to a prematurely dead battery cell which just needs to be replaced. Any qualified local watch repair store, jewelry store, or watchmaker can replace the battery for you. Visit our Contact Us page if your battery has died within the first 30 days
What do the water resistance ratings mean?
Water Resistance indicates how well a watch is sealed against the ingress of water. It is usually accompanied by an indication of the static test pressure that a sample of newly manufactured watches were exposed to in a leakage test. An indication of the test pressure in terms of water depth does not mean a water resistant watch was designed for repeated long-term use in such water depths. For example, a watch marked 3 ATM/30 meters water resistant cannot be expected to withstand activity for longer time periods in a swimming pool, let alone continue to function at 30 meters under water. This is because the test is conducted only once using static pressure on a sample of newly manufactured watches. The test for qualifying a diving watch for repeated usage in a given depth includes safety margins to take factors into account like aging of the seals, the properties of water and seawater, rapidly changing water pressure and temperature, as well as dynamic mechanical stresses encountered by a watch.
Here are some activities that some brands use to illustrate water resistance.
3 ATM = Not intended for any exposure to water
5 ATM = Splash resistant, suitable for washing hands or light rain
10 ATM = Water Sports, suitable for swimming, surfing, etc.
20 ATM = Scuba Diving, suitable for extreme ocean depths
Can I place a special order for a brand you don’t have on your website?
We have a carefully curated collection of the brands we carry on our site; unfortunately if you don’t see it on our site, we don’t carry it. We are open to considering new & interesting brands. Please submit new brands/collections via our Contact Us page.
Does my watch come with a warranty?
All of the brands we carry come with an International manufacturer warranty.* All warranty issues are to be handled directly with the watch manufacturer, so be sure to keep your electronic invoice for proof of purchase from an Authorized Retailer. Contact the manufacturers directly using the information in your warranty booklet or the manufacturer's website for complete warranty terms and repair instructions. Typically the manufacturer's warranty does not cover: battery, crystal, strap or bracelet; damage resulting from improper handling, lack of care, accidents or normal wear and tear; damage from contact with objects; water damage.
How long will it take for my exchange/return to be processed?
Returns once received take up to 5 business days to be processed. During the busy holiday season, returns can take up to 10 business days to be processed after receipt. Once your return has been processed you will be notified by email.